Privacy notice
How Harbourline Plumbing & Heating uses your details.
Draft. This notice is a starting draft written from how this website works. It has not yet been checked and confirmed by Harbourline Plumbing & Heating, and it is not legal advice.
Who we are
Harbourline Plumbing & Heating is the controller of the personal information described here. You can reach us on 01632 960123 or at hello@harbourline.example.
What we collect
- The enquiry form: your name, phone number, email address if you give one, the postcode of the job, the type of job and what you tell us about it. We also record which page you sent the form from.
- Photos: any photos you choose to attach. They are made smaller in your browser before being sent. Please avoid photos that show people, documents or anything else you would not want us to see.
- Phone, WhatsApp and email: your number or address and what you tell us when you get in touch. WhatsApp is run by Meta, which handles your messages under its own terms and privacy policy.
Why we use it and our lawful basis
- To reply to your enquiry, give you a price and arrange the work. This is taking steps at your request before a contract, and then carrying out that contract.
- To keep records of work done, payments and safety paperwork. This is our legal obligation and our legitimate interest in running the business properly.
- To send you a reminder when a service or check is due, only if you ticked the box asking for one. This relies on your consent, and you can withdraw it at any time by telling us.
We do not sell your details and we do not send marketing unless you have asked for it.
Who sees your information
Harbourline Plumbing & Heating and the people who work for us. We use trusted suppliers to run this website and our enquiry system, including Cloudflare, which hosts the site and stores enquiries on our behalf.
How long we keep it
We keep your details only for as long as we need them to deal with your enquiry, to do the work and to keep the records a business is required to keep.
Cookies
This website does not set advertising or tracking cookies.
Your rights
Under UK data protection law you can ask to see the information we hold about you, have it corrected or deleted, object to how we use it, or ask us to limit its use. To do any of these, contact us using the details above.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would welcome the chance to put things right first.